If you’re a project and want to receive (good) bug reports, don’t do it like GitLab.com.
A huge list of ticket templates, asking you to to select a “group” label a “category label” and some other such label from very long lists with unfamiliar names.
I almost gave up even filing and just went YOLO at the end.

For me, issue templates are barriers and annoyances most of the time, that make my report less concise and less useful. At least that’s my strong opinion. Of course, I’m not the reason and target audience of what these templates try to protect against and guide submitters. Or maybe I am the target, who knows.

At work I remember a company managing our Jira migration set up a service desk that I found absolutely awful. When I wrote the exact same thing in four separate text fields, it’s just stupid. The end-user first level support guard being used for us software developers felt like the completely wrong tool for the job.

In German, we have the acronym DAU for dümmster anzunehmender User - stupidest user to expect. Is there an EN term for DAU?