misk@sopuli.xyz to Technology@lemmy.worldEnglish · 2 days agoHP ditches 15-minute wait time policy due to 'feedback'www.theregister.comexternal-linkmessage-square57fedilinkarrow-up1415arrow-down14cross-posted to: technology@beehaw.orgnews@lemmy.world
arrow-up1411arrow-down1external-linkHP ditches 15-minute wait time policy due to 'feedback'www.theregister.commisk@sopuli.xyz to Technology@lemmy.worldEnglish · 2 days agomessage-square57fedilinkcross-posted to: technology@beehaw.orgnews@lemmy.world
minus-squarespaghettiwestern@sh.itjust.workslinkfedilinkEnglisharrow-up60arrow-down1·2 days ago“We’re always looking for ways to improve our customer service experience.” LOL!
minus-squareSocialMediaRefugee@lemmy.worldlinkfedilinkEnglisharrow-up6·2 days agoIf cutting our tech support staff in half is what is needed to raise our stock price 1 cent and jack up my bonus then so be it.
minus-squareY|yukichigai@lemmy.sdf.orglinkfedilinkEnglisharrow-up5·2 days agoTechnically they aren’t lying: their subjective experience is much better when they don’t have to deal with customers.
minus-squareChickenLadyLovesLife@lemmy.worldlinkfedilinkEnglisharrow-up4·2 days ago“… so we can be sure to avoid ever actually implementing them.”
“We’re always looking for ways to improve our customer service experience.”
LOL!
If cutting our tech support staff in half is what is needed to raise our stock price 1 cent and jack up my bonus then so be it.
Technically they aren’t lying: their subjective experience is much better when they don’t have to deal with customers.
“… so we can be sure to avoid ever actually implementing them.”