• teamevil@lemmy.world
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    2 days ago

    I want a fucking human who can quickly help me solve my issue. I don’t want to spend hours looking through “could be” problems. If you manufactured the software then your engineers understand it… Your end users only know how to use it the way they need to use it not all the options and variables.

    • Cort@lemmy.world
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      2 days ago

      If you manufactured the software then your engineers understand it

      Ah I see the misunderstanding, the engineers were sacked after they finished writing the code.

    • NeuronautML@lemmy.ml
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      1 day ago

      Lol at the notion that you’ll get to speak to any engineer when your machine breaks. Best they can do is a call center in India getting paid minimum wage that follows a script and circles around a bit between them until you either give up or they RMA your stuff to feed you a bill later for repairs.

    • spaghettiwestern@sh.itjust.works
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      2 days ago

      How about a bot that types slowly, so it can have time to consider what it’s going to say? Or perhaps a web page with an “Analyzing issue” status bar that takes several minutes to complete, because computers just do better if they’re given time to work on a problem?