bimbimboy@lemm.ee to

Technology@lemmy.worldEnglish · 3 months ago

Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

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Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

bimbimboy@lemm.ee to

Technology@lemmy.worldEnglish · 3 months ago

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their...

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nyan@lemmy.cafe
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3 months ago
The good thing: half of them have come to their senses.

The bad thing: half of them haven’t.
- billwashere@lemmy.world
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  3 months ago
  Hopefully that half will go out of business.

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