An Apple fan who has spent “nearly 30 years as a loyal customer” says they’ve been “permanently” locked out of their Apple Account due to what might be the overzealous actions of Apple’s automated anti-fraud system. It’s left them locked out of “20 years of digital life,” and it all started with the seemingly straightforward purchase of an Apple gift card.

  • merc@sh.itjust.works
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    3 days ago

    How many cases like this aren’t making the news? There are probably thousands of people who depend on Apple or Google or Dropbox and are suddenly locked out with no options.

    • anugeshtu@lemmy.world
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      3 days ago

      Oh man, my Dropbox situation was so fucked… unintentionally deleted directories, the Dropbox sync kicked in! Needless to say, never again did I trust a Cloud service. At least not in the way to be 100% dependent on it.

    • finitebanjo@lemmy.world
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      3 days ago

      I personally know somebody whose online Microsoft account got banned with no explanation.

    • jim3692@discuss.online
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      3 days ago

      I have managed to get to locked out of my own Nextcloud. It was encrypted, and I didn’t know that I had to keep a backup of the keys in its config files. I only had a RAID1 for the user data.

      • ThisGuyThat@lemmy.world
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        2 days ago

        You do this once, but again when the pain wears off. Then encrypted back up keys stored in multiple locations becomes a religion.