Your account has been flagged. I was never able to get an answer as to what the flag is for, so it could be that they think fraud is involved, or that your account is suspicious.
Let me guess: You signed up for an always free tier account, used a VOIP number or initially tried to sign up with a card masking service like Privacy/Revolut?
Something like that. Not that they give any indication of what they expect from the start. Definitely underlines that Oracle is best avoided. Based on this, I can only imagine the support one can expect with a real problem. No, thank you.
Real problems get addressed. The issue in this case is that they are explicitly instructed to say that line, and cut contact. They won’t go into any more detail, and even if you manage to get the account unlocked (I did, a few years back, through shear luck) they still won’t tell you what happened.
Maybe so, but my trust in companies with such responses drops to zero. If my problem doesn’t feel right for them, I can get lost. And I’m not alone. Some “great” rating Oracle got here.. In this case probably for fraud protection, but there are better ways to deal with this than giving the proverbial middle finger to potential customers.
My thought is now: what will they do if another problem arises that - according to Oracle - feels uncomfortable to deal with? Close my account without warning and explanation? Wouldn’t be the first time they would have done that. Is that thought rational? I don’t know. But it’s there.
Your account has been flagged. I was never able to get an answer as to what the flag is for, so it could be that they think fraud is involved, or that your account is suspicious.
Let me guess: You signed up for an always free tier account, used a VOIP number or initially tried to sign up with a card masking service like Privacy/Revolut?
Something like that. Not that they give any indication of what they expect from the start. Definitely underlines that Oracle is best avoided. Based on this, I can only imagine the support one can expect with a real problem. No, thank you.
Ridiculous. A true Oracle original.
Real problems get addressed. The issue in this case is that they are explicitly instructed to say that line, and cut contact. They won’t go into any more detail, and even if you manage to get the account unlocked (I did, a few years back, through shear luck) they still won’t tell you what happened.
Maybe so, but my trust in companies with such responses drops to zero. If my problem doesn’t feel right for them, I can get lost. And I’m not alone. Some “great” rating Oracle got here.. In this case probably for fraud protection, but there are better ways to deal with this than giving the proverbial middle finger to potential customers.
My thought is now: what will they do if another problem arises that - according to Oracle - feels uncomfortable to deal with? Close my account without warning and explanation? Wouldn’t be the first time they would have done that. Is that thought rational? I don’t know. But it’s there.
Whatever the case, it’s mildly infuriating.
I had the same issue as you and walked immediately.
I can’t believe people run production shit in free tier.