Basically, any complaint made against you is an opportunity for the BBB to sell you a membership.
The argument is that if you don’t buy a membership, then complaints against you tend to substantiated, and your response to those complaints is deemed inadequate. If you do buy a membership, then the complaints against you are generally unsubstantiated, and your responses are exceptional.
That definitely makes sense. I appreciate the explanation. I wonder if there’s actually evidence of this being how it goes. Since again, my only experience with them is they made an insurance company pay what they owed me.
Basically, any complaint made against you is an opportunity for the BBB to sell you a membership.
The argument is that if you don’t buy a membership, then complaints against you tend to substantiated, and your response to those complaints is deemed inadequate. If you do buy a membership, then the complaints against you are generally unsubstantiated, and your responses are exceptional.
That definitely makes sense. I appreciate the explanation. I wonder if there’s actually evidence of this being how it goes. Since again, my only experience with them is they made an insurance company pay what they owed me.