T-Mobile switches users to pricier plans and tells them it’s not a price hike::T-Mobile: “We are not raising the price… we are moving you to a newer plan.”
T-Mobile switches users to pricier plans and tells them it’s not a price hike::T-Mobile: “We are not raising the price… we are moving you to a newer plan.”
When I worked for ATT, I saw a customer with a legacy unlimited data account. This was after they brought back unlimited data after years of overcharging people for data “overages”.
I absolutely could not convince this person to change to the new plan that was a third of the price.
To be fair, I would likely behave just like that customer out of pure fear of losing a plan I like and never being able to get it back because it’s deprecated.