It’s a way of denying service without officially denying service. If that sheds any light.

    • cameron_vale@lemm.eeOP
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      11 months ago

      In my state, getting certain government benefits, over the past decade, was a matter of five minutes on the phone with an official.

      As of this year it’s a scary maze of a paper application. The online application process is “temporarily out of service”. Conversation with a relevant official is no longer offered. And while you were trying to make sense of all that we stopped your benefits.

      What we’re seeing here is a way to stop providing benefits, but without the legislative hassles.