DPD has disabled part of its online support chatbot after it swore at a customer::The parcel delivery firm says the mistake was a result of a system update, which has been disabled.
DPD has disabled part of its online support chatbot after it swore at a customer::The parcel delivery firm says the mistake was a result of a system update, which has been disabled.
Putting this here for anyone who didn’t read the article…
The customer basically told the chatbot that it was okay for it to use swear words with that customer, and that it should bypass any rules it had prohibiting it from swearing.
So the chatbot swore in its response. Looks like it wasn’t swearing at or insulting the customer. It was more of an exclamation.