L4sBot@lemmy.worldMB to Technology@lemmy.worldEnglish · 9 months agoKlarna says its AI assistant does the work of 700 people after it laid off 700 peoplewww.fastcompany.comexternal-linkmessage-square53fedilinkarrow-up1135arrow-down14file-text
arrow-up1131arrow-down1external-linkKlarna says its AI assistant does the work of 700 people after it laid off 700 peoplewww.fastcompany.comL4sBot@lemmy.worldMB to Technology@lemmy.worldEnglish · 9 months agomessage-square53fedilinkfile-text
minus-square???@lemmy.worldlinkfedilinkEnglisharrow-up11·9 months agoSo “customer service” (the bastard child of huge companies and low wages) is actually just a really bad product to start with, and now Klarna has just replaced it with something that functions just as bad? Yeah I think that makes sense.
So “customer service” (the bastard child of huge companies and low wages) is actually just a really bad product to start with, and now Klarna has just replaced it with something that functions just as bad? Yeah I think that makes sense.