It’s also about making sure you can’t sue them, even if they did something wrong, even if they did it on purpose, even if they knew it was wrong when they did it.

Instead you must agree to “binding arbitration”, so that if you lose they get to learn what strategy works against customers, and if you win they get to learn what strategy doesn’t work against customers (but in any case the details cannot be shared with other customers).

Also, you can never participate in a class action suit, so even if they did do something wrong, on purpose, and you convinced a -judge- arbiter, you just get the $12 judgment, or whatever the value is of your actual damages. The corporation can keep the $12 they stole from each of their millions of other customers, who didn’t also start arbitration.

It is shocking that it is even legal