The grim prediction comes from K Krithivasan, head of Indian IT giant Tata Consultancy Services (TCS). The second-largest company in India by market cap, it has more...
On the other hand, are you implying that human call center workers are accurate with what they tell customers and that when they make mistakes the companies will own up to them and honor them?
On the other hand, are you implying that human call center workers are accurate with what they tell customers and that when they make mistakes the companies will own up to them and honor them?