I would have expected them to ask me to message them, in order to resolve the issue of not having access to my old email. Instead, they assume that I still have access to it, by simply contacting my email provider!
If I could do that, I wouldn’t have lost access to it through would I?
Lost access to your email? Nuh uh.
Actually no. Im fine. Its just the approach to this that is bad. At least they could try. For example by charging a tiny fee and comparing credit card nubers or names on credit cards.