• neo@lemy.lol
    link
    fedilink
    arrow-up
    29
    ·
    3 months ago

    “Is your computer connected to a power outlet? Yes? Could you please unplug it and plug it back in for me?”

    • BlueMagma@sh.itjust.works
      link
      fedilink
      arrow-up
      2
      ·
      3 months ago

      Also: please check the other end of the cable, the one that isn’t plug in the wall, yes that one, plugged on the screen, unplug and plug it back in please.

  • Doombot1@lemmy.one
    link
    fedilink
    arrow-up
    19
    ·
    3 months ago

    As someone that works writing firmware for SAS devices… it’s happened all too many times

  • jubilationtcornpone@sh.itjust.works
    link
    fedilink
    English
    arrow-up
    14
    ·
    3 months ago

    At a former job, there was one – and only one – lady in customer service who would actually reboot and do all the basic troubleshooting steps before calling IT. If we heard from her, we knew something was legitimately broken. Oddly enough, I’m married to her now. Best decision I ever made.

  • doingthestuff@lemmy.world
    link
    fedilink
    arrow-up
    7
    ·
    3 months ago

    Always turn it off and on again. Then check cable and physical connections, then start the real troubleshooting. I have fixed over a thousand computers as a hobby. So I’m no pro, but I know that much.

    • qaz@lemmy.worldOP
      link
      fedilink
      arrow-up
      2
      ·
      3 months ago

      I have rebooted it more than 10 times, and have checked literally every other connection but somehow forgot to check the actual SAS cable.

  • fibojoly@sh.itjust.works
    link
    fedilink
    arrow-up
    2
    ·
    3 months ago

    “Hello IT, have you tried turning it off and on again?” pause “Is it plugged in?” pause “You’re welcome”

  • Norgur@fedia.io
    link
    fedilink
    arrow-up
    3
    arrow-down
    2
    ·
    3 months ago

    I’d rather troubleshoot for days than try to reboot or check cables.