Tesla was so swamped with complaints about driving ranges that it created a secret team to cancel owners’ service appointments, source says::To suppress the volume of complaints the automaker created a secret “Diversion Team” in Las Vegas to cancel appointments, Reuters reported.

  • MowFord@lemmy.world
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    1 year ago

    Counterpoint: Ive taken numerous road trips in both of our family’s Tesla (Tesli?) as well as a couple loaners, and the built in navigation is always spot on with the estimates. Like it’s eerie how it can predict within a percentage point on a 2 hour or more drive within the first 10 minutes of a trip.

    Range anxiety really is only experienced by those that it doesn’t affect (i.e. potential buyers)

    • givesomefucks@lemmy.world
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      1 year ago

      It sounds like your talking about you put an address in gps and it gives you an accurate number.

      The article is talking about it’s version of a gas gauge, where it says X miles remaining, and that is what’s inflated.

      Trying to lie on the gps would cause more complaints as people got stranded, the fraud was lying on the “gas gauge” where it would be hard for a customer to realize they had less juice than they were being told.

      • Falmarri@lemmy.world
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        1 year ago

        The number it gives is based on ideal driving. If it says there’s 200 miles left, no one should be surprised they don’t get 200 miles when they drive 85 on the highway

        • bluetoque@lemmy.ca
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          1 year ago

          Except the article is saying that they purposely inflated the number it gives.

        • givesomefucks@lemmy.world
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          1 year ago

          The number it gives is based on ideal driving

          No, it should be, but it’s not. I’m not going to keep explaining it tho, you should just read the article you’re commenting on.

          Then you can email the author and explain how they’re wrong and Elon is amazing. I’m sure they’d love to hear from you.

      • MowFord@lemmy.world
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        1 year ago

        But it’s addressing the same thing, no? The number it displays is the epa range and any state of charge. I prefer to just show a percentage but either way it’s understood to be an estimate. If you want a true value just enter a destination (you can do a multi leg trip as well)

        Also this article is so vague it’s almost useless. I highly doubt this team was just straight up closing service tickets; so more than likely they trained a single team on the talking points of the display number vs real world and thus improved efficiency with service tickets. The article even admits the cars didn’t need any actual service

        I said it in another reply but it’s not unlike a phone telling you it has 12 hours remaining, but then you play a graphically intense game and it dies in 2. The margins are much smaller here but the point is still valid

    • Sivar@lemmy.world
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      1 year ago

      Yes, if the projected range is more optimistic than reality, it’s always because I drive faster than 120-130 kph. Otherwise it’s absolutely spot on or even better than projected, for example if I drive 100-110 kph for a while.

    • Serinus@lemmy.ml
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      1 year ago

      How do you know it’s accurate if you don’t run it to empty?

      • MowFord@lemmy.world
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        1 year ago

        I’ve had many legs of a trip where we get there under 10%

        I also pull data from via a third party app and the historical data confirms the numbers aren’t just made up

        Everyone wants to hate on it but it really is a pleasant experience and the only complaint is it doesn’t give you an accurate estimate of miles on the main screen when that is literally impossible without a destination in mind.

        Think about it your phone would tell you it had 12 hours of battery left then you played an intense game and it dies in 2 hours… It’s a very similar issue