How much have you played the game?
It’s in a very good state, even with the bug you describe which is very low priority and I haven’t even noticed myself, the majority of people play online.
They have made a game that is objectively better than D4 in some areas, I think that’s pretty good for a small studio and saying they are incompetent and thoughtless just sounds like back seat driving to me.
Yeah it’s basically like Gears of War with more melee.
One of the best games after Dawn of War in the 40k franchise