Google loves to have entirely ai-driven moderation which makes decisions that are impossible to appeal. They are certain that one AI team lead is more valuable than 20 customer service agents. Meanwhile, YouTube shorts is still a pipeline to Nazidom and death by electrical fire.
Might be the worst customer service in the tech industry, though that’s a highly competitive title.
They also don’t offer replacement parts (even major parts like the charging case) for their headphones. So I guess they’re intended to be a disposable product. Evil shit.
If you’ve ever had an entirely positive interaction with Google customer service… you’d probably be the first.
We can’t claim to know it left them with “bad” employees. I think there’s vanishingly little evidence that recruiters actually go after the “good” employees effectively – I’m pretty skeptical that a pro recruiter actually gets you better employees, they just make the process of getting employees way less stressful. We also have no reason to assume that a good or bad employee is correlated in any way with caring about not returning to office – it’s possible very bad employees are just as likely to quit as very good ones. How do you even tell good from bad, anyway?
What this “return to office” stuff definitely DOES do is preferentially retain the most obedient/desperate employees. Which may be part of the goal, along with low-key downsizing.