I highly recommend you change vendors, if possible. Not only will you not have to deal with this kind of issue anymore, you could also find vendors with dedicated support channels, status pages, and documentation detailing breaking changes (which, in an API, should only happen through versioning)
I highly recommend you change vendors, if possible. Not only will you not have to deal with this kind of issue anymore, you could also find vendors with dedicated support channels, status pages, and documentation detailing breaking changes (which, in an API, should only happen through versioning)