A “longtime” Hertz customer says he is “done” with the car rental company after he claimed that the AI-powered damage detection system improperly flagged a nonexistent mark on the vehicle — even though video that he filmed immediately afterward appeared to back up his claim.
When angry customers sought to dispute the claim, they were unable to immediately reach a customer service rep.
“The link they send you does NOT allow you to submit a dispute. Calling customer support? Useless. They said they can’t do anything, even when I told them I have clear video evidence of the car being undamaged at the exact time the damage was claimed,” one customer said.
When i travelled a lot domestically for work i also found sixxt to be the least hassle
+1 for Sixxt. Also I recently tried Turo for the 1st time, it was great. It does take longer to return the car though because you gotta take a bunch of pics of the car through the app. You can get more interesting cars at better prices though.