A “longtime” Hertz customer says he is “done” with the car rental company after he claimed that the AI-powered damage detection system improperly flagged a nonexistent mark on the vehicle — even though video that he filmed immediately afterward appeared to back up his claim.
When angry customers sought to dispute the claim, they were unable to immediately reach a customer service rep.
“The link they send you does NOT allow you to submit a dispute. Calling customer support? Useless. They said they can’t do anything, even when I told them I have clear video evidence of the car being undamaged at the exact time the damage was claimed,” one customer said.
if this happens to me and I cannot reach an agent immediately to reverse it, they get a chargeback and I never rent from them again. simple.
I had fradulent Doordash orders on my card once. They were deliveries in NYC, and I’ve never been farther east than Ohio. I disputed them, Doordash said “here’s pics of the food being delivered” and the card said “hey, can’t argue that.” I showed them that I wasn’t the one who placed the order and that I was literally a thousand miles away. Didn’t matter. Picture of a paper sack on a doorstep trumped facts.
Card Companies suck. I hate them all with a passion and treat them as the necessary evil they are.
This happened because your visa claim should have been ‘stolen card details/fraud’ but it was put through as ‘food not delivered’ instead. Either your card issuer didn’t understand what was needed, or else it was poorly described to them. And you can’t claim twice on the same transaction.
I told them exactly what happened. That I didn’t authorize the purchase and that my card data had been stolen. I was clear about the circumstances.
What company was it? I’m considering switching cards, and I want to make sure I avoid them like the plague.
Then that is when you charge back. It’s an easy process.
He said the card company sided with DD. I guess at that point you can try and go to Visa/MC/Whomever directly but I honestly don’t know if they will even work with you or just insist it’s someone further down streams problem
At that point you call your member of Congress.
Im fairly certain I can scientifically prove calling your congressperson is less effective than stepping into your closet, closing the door and yelling “I’m upset!”
Donate abut 1500$ to them and they will listen to you.
For changing their vote on a bill backed by lobbyists, maybe. But they have entire constituent services offices dedicated to helping voters out of just this kind of situation. Consumer protection is a common area they intervene in.
The only thing that scares a horrible corporation is another horrible corporation.
Also 3D printers and early morning walks on lonely city streets.