The race may already be lost, but still.

  • jqubed@lemmy.world
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    3 months ago

    I blame management metrics that punish anyone for getting less than 5-star reviews

    • foggy@lemmy.world
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      3 months ago

      In the US.

      God, I literally was told by my manager at my first job to tell customers, when they got a random survey, that anything less than a 10 is a 0.

      Japan does 5 star ratings proper.

      • atomicorange@lemmy.world
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        3 months ago

        A three-star restaurant on Tabelog is life-changing cuisine. I’m not sure what you’d have to do to earn four, but it’s probably illegal.

      • BandDad@lemmy.zip
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        3 months ago

        That’s how our state scores conditions for learning surveys that factor into our school district “report cards.” I just flat out tell kids that I proctor for “if you ACTUALLY agree with the statement, choose strongly agree.” All other answers are scored as negative.

      • Treczoks@lemmy.world
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        3 months ago

        Had to deal with similar surveys. Rating was 1-10, 8-9 was “just OK”, 10 was “your ratings better be here”, and anything 7 or lower was a serious issue.