Their website is broken. I can’t message or follow-back my friend who asked me to make an account. TikTok Support’s solution: block my friend. Support ticket screen shots in the comments.
Their website is broken. I can’t message or follow-back my friend who asked me to make an account. TikTok Support’s solution: block my friend. Support ticket screen shots in the comments.
This really is a fucking clown show.
I assume what’s happening here is that they have a bot that will reply a few canned response vaguely related to what you’ve said in the one message.
I don’t suppose there is a way to actually reach a human? This shit should really be illegal.
Doesn’t have to be a bot, it could also be an underpaid employee of some outsourced callcenter working with templates. It’s a clown show either way.
Yeah, not sure if its badly configured AI, or an employee not getting paid enough to care.
I wonder if their staff have a ticket quota system that lacks oversight of whether or not the ticket’s support needs were actually addressed before it was closed?
Clearly some predefined templates involved.
And most likely a underpaid and overworked employee living in the basement of his mother’s house, working 10 hours 7 days per week.