We booked the hotel, got an email saying “Your reservation is confirmed, no need to call the hotel and confirm.”
We showed up at the hotel… Booking.com never confirmed it with them. Hotel was booked, we had no room.
So we sat in the parking lot for an hour talking to customer service. They did get us a room at a more expensive hotel and covered the difference in price, but Jesus, not a good look.
The first hotel told us Booking.com does this all the time.
Booking.com fucked us on a hotel reservation.
We booked the hotel, got an email saying “Your reservation is confirmed, no need to call the hotel and confirm.”
We showed up at the hotel… Booking.com never confirmed it with them. Hotel was booked, we had no room.
So we sat in the parking lot for an hour talking to customer service. They did get us a room at a more expensive hotel and covered the difference in price, but Jesus, not a good look.
The first hotel told us Booking.com does this all the time.
Booking dot… (sigh) yeah.
Removed by mod
I had a $1,000 booking.com gift card. :)