Spent nearly 10 years working call center jobs, every single one of them had QA people listening to random calls and grading them. If you didn’t stick to the script or try to sell the thing or whatever it was, you’d get a failing grade on the call. Enough of those and you’re gone.
You’re also graded on how long each call takes based on a metric called “Average Handle Time” or AHT which was set by the client based on whatever fucking fantasy they had about how long each call should take.
Fun fact, some contracts I worked on had an AHT requirement that was lower than the amount of time it would take to go through all of their required scripted sales pitches without even addressing the reason for the call. It was literally impossible to get full marks because you either had to skip most of their required scripts, not help the customer, or have the call run long.
Same (but only 6 months). Min wage + commission. But, during election season, because the company didn’t get commission, they just had the computers run through the lists and have us immediately hang up instead of going through the campaign scripts.
Having participated in the marketplace for a while, I am positive this is not true. Have you ever met a sales guy? They love executing on nonsensical strategies.
There’s a lot of dumb money still out there. The term “dumb money” doesn’t do it justice. We should call it “braindead money” instead.
Off script doesn’t mean not trying to make a sale at all. And you gotta realise “a long time ago” makes anything you know invalid? It’s the same thing as old people thinking young people are bad with money because they can’t afford a house, car, kids etc. on a single income, like they could.
I used to do graphic design about 15 years ago but don’t anymore, I’m not gonna tell someone who does it now that I know anything about how it currently is. Very weird to not be aware of something like that without having to be told about it.
This greentext is also 5 years old, and there’s no way to know what year the greentext itself is referencing. One anecdote that doesn’t fit an absolutism is enough to disprove it. Very weird to not be aware of something like that without having to be told about it.
Medicare Part D was or is a program to outsource prescription insurance for Medicare recipients under Bush 2. It created an absurd Matroska nest of contracts. I worked for a staffing agency to be call center agent at a company that ran pop-up call centers for various insurance companies operating under this program.
I was told my calls were monitored but never got any feedback whatsoever
When I worked at a call center, we were hiring specialists. That’s pretty much all we did. As long as we filled the jobs, it didn’t matter how long we took. We rarely took more time than we had budgeted
No sales job ever paid per time spent on phone
Anon is trying to be wholesome but has to forge reality in this fucked up world
Spent nearly 10 years working call center jobs, every single one of them had QA people listening to random calls and grading them. If you didn’t stick to the script or try to sell the thing or whatever it was, you’d get a failing grade on the call. Enough of those and you’re gone.
You’re also graded on how long each call takes based on a metric called “Average Handle Time” or AHT which was set by the client based on whatever fucking fantasy they had about how long each call should take.
Fun fact, some contracts I worked on had an AHT requirement that was lower than the amount of time it would take to go through all of their required scripted sales pitches without even addressing the reason for the call. It was literally impossible to get full marks because you either had to skip most of their required scripts, not help the customer, or have the call run long.
Same (but only 6 months). Min wage + commission. But, during election season, because the company didn’t get commission, they just had the computers run through the lists and have us immediately hang up instead of going through the campaign scripts.
Having participated in the marketplace for a while, I am positive this is not true. Have you ever met a sales guy? They love executing on nonsensical strategies.
There’s a lot of dumb money still out there. The term “dumb money” doesn’t do it justice. We should call it “braindead money” instead.
Have you ever worked in a call center?
I have a long time ago and frequently had very long off-script calls without issues
Off script doesn’t mean not trying to make a sale at all. And you gotta realise “a long time ago” makes anything you know invalid? It’s the same thing as old people thinking young people are bad with money because they can’t afford a house, car, kids etc. on a single income, like they could.
I used to do graphic design about 15 years ago but don’t anymore, I’m not gonna tell someone who does it now that I know anything about how it currently is. Very weird to not be aware of something like that without having to be told about it.
This greentext is also 5 years old, and there’s no way to know what year the greentext itself is referencing. One anecdote that doesn’t fit an absolutism is enough to disprove it. Very weird to not be aware of something like that without having to be told about it.
Medicare Part D was or is a program to outsource prescription insurance for Medicare recipients under Bush 2. It created an absurd Matroska nest of contracts. I worked for a staffing agency to be call center agent at a company that ran pop-up call centers for various insurance companies operating under this program.
I was told my calls were monitored but never got any feedback whatsoever
They do if they are salaried. And have time trackers where they had to call for that long per work day
When I worked at a call center, we were hiring specialists. That’s pretty much all we did. As long as we filled the jobs, it didn’t matter how long we took. We rarely took more time than we had budgeted