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The customer using the feature:
Don’t ask how they uncooked it, support was trying to help them get the cheese off.
The designed part is probably not even edible - probably glued and held by wires.
The funny thing is, they use the same ingredients for the photos… but they very selectively position and melt/toast everything
The employee making your burger isn’t going to care if the cheese isn’t perfectly positioned, or that the burger patties aren’t perfectly charred.
Grade A American Bleef