as an appliance salesperson at a well-known home-improvement retailer, i do just about whatever i can to stop people from buying Samsung appliances. They’re garbage. They overstuff their appliances with way too much unnecessary tech that nobody wants, and in order to keep the costs from being astronomical, they cut on build quality. Countless customers come in to replace Samsung appliances that failed far before their expected lifespan, often breaking within the first few years.
you want reliable? go with LG or GE. Whirlpool is also pretty decent.
oh, i also suggest Electrolux. they’re great. i especially like to offer their laundry machines as an alternative to the more complicated LGs. electrolux machines are very simple, and they have great warranties.
Bosch is overpriced. nice, but far too expensive here.
While I’m sure they’re cutting build quality to make them cheaper, the “unnecessary tech” isn’t some cutting edge high tech stuff requiring high R&D costs that would make them “astronomically expensive”
If they wanted to they could literally replicate everything they’re doing with a 60$ raspberry pi and just interface it with the existing controller boards and call it a day.
Even this article about the fridge is just an (admittedly fairly large screen) tablet.
The Samsung FamilyHub fridge does indeed basically have an overgrown tablet duct taped to the door. It runs Samsung’s Tizen operating system, which you may recall was at one point going to be the Next Big Thing and a competitor to Android and iOS. Obviously that didn’t happen, so now it’s relegated to refrigerators.
Honestly, my theory is that Samsung is just pulling a sunk cost fallacy move and was desperate to put Tizen in something – anything – to justify its development.
It’s terrible. All the hardware is also located inside the upper right door, and it dumps all of its waste heat out the back of the door into the refrigerator compartment. The design is breathtakingly stupid.
When their refrigerators have AI that scans everything you put into the refrigerator and then makes suggestions to you without asking first and table screen that hardly work and go obsolete in a year, yeah, I call that unnecessary tech. No other refrigerator does that.
That’s not unnecessary, just to you it is, and the execution is flawed and terrible (No consent, hardly working screen) I for one would love a feature that kept track of my groceries for me because I’m absolutely terrible at manual lists and such.
Just because “no other refrigerator does that” doesn’t automatically make it unnecessary either. That’s what innovation is supposed to be.
LG all the way. I have not had much in the way of positive results from GE since their acquisition by Haier. Their build quality took an immediate and noticeable nosedive. I have seen DOA, damaged, and defective units of all stripes from all brands over the years. But I have never seen any units arrive from the factory not fully assembled, but still packed up in a box and shipped in that state, except from GE. Multiple times.
I received a PFE28 refrigerator with no ice maker mechanism, just a hole in the door where it should have been installed. I also received a CGS700 range with the oven light door switch not installed, just rolling around in the bottom of the oven cavity where it was subsequently baked by the customer. I also received one CXE22 refrigerator with no face panel on the center drawer. There are other examples but those are just the recent ones I can remember off the top of my head.
Haier’s management philosophy seems to be in lockstep with the Chinese Manufacturing Way, which is to steal whatever tech you can, do a slapdash job of making it, lie about everything, and when pressed about it just lie some more.
Honestly Whirlpool is not doing great these days, either, but they’re better than Samsung or GE. Whirlpool has seemingly devolved into mostly competing with itself with all of its various sub-marquees: Amana, Maytag, KitchenAid, Gladiator, Jenn-Air, Roper, Affresh, etc. A better strategy might be to compete with their, you know, competitors. Whirlpool’s warranty service network has also essentially evaporated over the last few years, so if you don’t already know a repairman who is Whirlpool factory authorized to do warranty work you may as well just open a Youtube tab and figure that shit out yourself. Otherwise you’ll just be told “there are no servicers or service dates in your area and the system only lets us look two weeks in advance” over and over again until your warranty runs out.
The less we say about Samsung the better. At one point we were experiencing a roughly 50/50 first-week failure rate of their laundry machines and dishwashers. A coin flip. That’s worse odds than a first run XBox 360 not red ringing itself to put it into perspective. Don’t buy a Samsung appliance no matter how shiny it is or how big of a touch screen it’s got.
Although GE has delivered one or two problematic appliances, overall the customers I’ve had have had pretty great experiences with them, especially since higher bought majority share from them. Overall, I haven’t heard any complaints aside from teeny weenie ones. But I’ll keep My ears open.
I’m constantly replacing the drain pump in my LG washer. When a replacement part has thousands of reviews on amazon, you know the brand has to know their parts are crap and either doesn’t care or wanted it that way. They’re on my never buy list now.
4 pump impeller failures in 5 years. 1 time a mask strap got past the strainer. I’ll take the blame on that, but the other 3 were just long hair and bad design/materials choices.
I was with you until you suggested GE. GE is the Chrysler of appliances (ie squeeze suppliers on price so much that they get precisely what they ask for). It’s the monkey’s paw effect.
This was especially true until 2016 when Haier bought a majority share in the appliances division of GE. After then, the quality has seriously improved, and so has their customer service. The customer I’ve had so far have definitely liked them and not had any problems with them at all.
as an appliance salesperson at a well-known home-improvement retailer, i do just about whatever i can to stop people from buying Samsung appliances. They’re garbage. They overstuff their appliances with way too much unnecessary tech that nobody wants, and in order to keep the costs from being astronomical, they cut on build quality. Countless customers come in to replace Samsung appliances that failed far before their expected lifespan, often breaking within the first few years.
you want reliable? go with LG or GE. Whirlpool is also pretty decent.
European here, I suggest Bosch or Electrolux, if that’s available in your part of the world.
oh, i also suggest Electrolux. they’re great. i especially like to offer their laundry machines as an alternative to the more complicated LGs. electrolux machines are very simple, and they have great warranties.
Bosch is overpriced. nice, but far too expensive here.
Isn’t LG having issues with their linear compressors?
Have they? I’d like to hear some more information about that, especially if you have any links.
Ohoho man
https://www.nbcwashington.com/news/consumer/fridge-failures-federal-lawsuit-cites-lg-refrigerator-issue/3552575/
https://www.wrtv.com/news/wrtv-investigates/indiana-consumers-join-class-action-lawsuit-against-lg-over-faulty-fridges
https://www.consumerreports.org/lawsuits-settlements/lg-settles-class-action-lawsuit-over-refrigerator-compressors/
LG is also being shitty about it, claiming everyone agreed to arbitration by reading it on the box.
https://www.nbcbayarea.com/investigations/consumer/lg-refrigerators-failures-update/3465620/
While I’m sure they’re cutting build quality to make them cheaper, the “unnecessary tech” isn’t some cutting edge high tech stuff requiring high R&D costs that would make them “astronomically expensive”
If they wanted to they could literally replicate everything they’re doing with a 60$ raspberry pi and just interface it with the existing controller boards and call it a day.
Even this article about the fridge is just an (admittedly fairly large screen) tablet.
The Samsung FamilyHub fridge does indeed basically have an overgrown tablet duct taped to the door. It runs Samsung’s Tizen operating system, which you may recall was at one point going to be the Next Big Thing and a competitor to Android and iOS. Obviously that didn’t happen, so now it’s relegated to refrigerators.
Honestly, my theory is that Samsung is just pulling a sunk cost fallacy move and was desperate to put Tizen in something – anything – to justify its development.
It’s terrible. All the hardware is also located inside the upper right door, and it dumps all of its waste heat out the back of the door into the refrigerator compartment. The design is breathtakingly stupid.
When their refrigerators have AI that scans everything you put into the refrigerator and then makes suggestions to you without asking first and table screen that hardly work and go obsolete in a year, yeah, I call that unnecessary tech. No other refrigerator does that.
That’s not unnecessary, just to you it is, and the execution is flawed and terrible (No consent, hardly working screen) I for one would love a feature that kept track of my groceries for me because I’m absolutely terrible at manual lists and such.
Just because “no other refrigerator does that” doesn’t automatically make it unnecessary either. That’s what innovation is supposed to be.
LG all the way. I have not had much in the way of positive results from GE since their acquisition by Haier. Their build quality took an immediate and noticeable nosedive. I have seen DOA, damaged, and defective units of all stripes from all brands over the years. But I have never seen any units arrive from the factory not fully assembled, but still packed up in a box and shipped in that state, except from GE. Multiple times.
I received a PFE28 refrigerator with no ice maker mechanism, just a hole in the door where it should have been installed. I also received a CGS700 range with the oven light door switch not installed, just rolling around in the bottom of the oven cavity where it was subsequently baked by the customer. I also received one CXE22 refrigerator with no face panel on the center drawer. There are other examples but those are just the recent ones I can remember off the top of my head.
Haier’s management philosophy seems to be in lockstep with the Chinese Manufacturing Way, which is to steal whatever tech you can, do a slapdash job of making it, lie about everything, and when pressed about it just lie some more.
Honestly Whirlpool is not doing great these days, either, but they’re better than Samsung or GE. Whirlpool has seemingly devolved into mostly competing with itself with all of its various sub-marquees: Amana, Maytag, KitchenAid, Gladiator, Jenn-Air, Roper, Affresh, etc. A better strategy might be to compete with their, you know, competitors. Whirlpool’s warranty service network has also essentially evaporated over the last few years, so if you don’t already know a repairman who is Whirlpool factory authorized to do warranty work you may as well just open a Youtube tab and figure that shit out yourself. Otherwise you’ll just be told “there are no servicers or service dates in your area and the system only lets us look two weeks in advance” over and over again until your warranty runs out.
The less we say about Samsung the better. At one point we were experiencing a roughly 50/50 first-week failure rate of their laundry machines and dishwashers. A coin flip. That’s worse odds than a first run XBox 360 not red ringing itself to put it into perspective. Don’t buy a Samsung appliance no matter how shiny it is or how big of a touch screen it’s got.
Although GE has delivered one or two problematic appliances, overall the customers I’ve had have had pretty great experiences with them, especially since higher bought majority share from them. Overall, I haven’t heard any complaints aside from teeny weenie ones. But I’ll keep My ears open.
I’m constantly replacing the drain pump in my LG washer. When a replacement part has thousands of reviews on amazon, you know the brand has to know their parts are crap and either doesn’t care or wanted it that way. They’re on my never buy list now.
How old is this appliance? And what do you mean by constantly?
4 pump impeller failures in 5 years. 1 time a mask strap got past the strainer. I’ll take the blame on that, but the other 3 were just long hair and bad design/materials choices.
I was with you until you suggested GE. GE is the Chrysler of appliances (ie squeeze suppliers on price so much that they get precisely what they ask for). It’s the monkey’s paw effect.
This was especially true until 2016 when Haier bought a majority share in the appliances division of GE. After then, the quality has seriously improved, and so has their customer service. The customer I’ve had so far have definitely liked them and not had any problems with them at all.