Discord sued by users claiming Nitro subscription is too difficult to cancel - Dexerto
www.dexerto.com
Discord is being sued over Nitro, their subscription service, being too difficult to cancel. The suit claims their practice is anti-consumer.
  • 9point6@lemmy.worldEnglish
    1231·
    18 days ago

    It wasn’t that hard to cancel. People are just dumb

    If a subscription is harder to cancel than it is to sign up, that’s anti-consumer. It’s not really anything to do with anyone’s intelligence.

    • Jyek@sh.itjust.worksEnglish
      3·
      18 days ago

      It’s not harder to cancel than to sign up though. It’s a one or 2 clock process to cancel and a whole lot of card details entering to sign up.

    • warm@kbin.earth
      31·
      18 days ago

      I mean technically it is harder to sign up to Discord Nitro, you have to enter your payment details. Where cancelling is just a few clicks.

      • Hawke@lemmy.worldEnglish
        571·
        18 days ago

        They’re both anti-consumer; the difference is in the degree.

          • Hawke@lemmy.worldEnglish
            61·
            18 days ago

            Button that doesn’t look like a button.

            Unclear phrasing…

            Now, am I saying it’s impossible to understand? No. Do I think it rises to the level of law-suit worthy? Barely.

            Is it anticonsumer and intentionally designed so as to make it more difficult to unsubscribe and put up barriers to get people to stay? Absolutely.

      • Wogi@lemmy.worldEnglish
        301·
        18 days ago

        A lot of people are dumb. Half the world’s population has a below average intelligence.

        Why should we allow companies to victimize dumb people? Why is that ok to you?

          • Wogi@lemmy.worldEnglish
            2·
            18 days ago

            I fail to see how it’s a strawman. Either you’re ok with companies taking advantage of people because they’re not very intelligent or you’re not.