• 0 Posts
  • 24 Comments
Joined 1 year ago
cake
Cake day: June 27th, 2023

help-circle




  • Been there many times. Had one case where support had to through the reseller who sold licenses in our country. Actual people who knew what they were talking about was tier 3.

    We had a bug and were trying to report it and get a fix or workaround. Just told no, we’re doing it wrong. After a lot of back and forth we had to pay for an “expert” to fly over and show us what we were doing wrong. Turns out he wasn’t an expert, he was a salesmen. Made a demo for us on the flight and the first time he ran it was in our meeting room on projector.

    Failed in exactly the way we had been saying. It was very satisfying.

    Finally he phoned the dev team who confirmed the docs were wrong and we couldn’t do what we were trying.





  • I’ve worked on SCADA systems. The most the keyboard was used for was logging in then then putting something heavy on it stop the computer going to sleep. System was entirely controlled by the mouse and head office didn’t consider that 1 person might be monitoring 4-6 computers on their own for an 8 hour shift and enforced a 5 minute idle lockout on all of them.









  • I exclusively use CLI, it’s not ego at all, I simply find typing what I want to be quicker than clicking buttons. I’ve written a bunch of aliases to automate my common workflows.

    When I need to help a colleague who’s made a mess of something, I can easily give them the command to fix it rather than finding the right options in their GUI of choice and it’s often because of some broken abstraction in the GUI they got into the mess in the first place.