Do people try to contact coinbase for reasons other than “my 2FA doesn’t work anymore and I’m locked out of my account”? My only exposure to people trying to get help for it was while I worked for a common 2fa company, but you can’t really blame them if you didn’t save backup codes before getting a new device…
It’s basically a requirement in the US to file a lawsuit to get anything done with regards to businesses doing shady/illegal shit. There’s just too much bullshit for the agencies responsible to go after every single offender. And corporations know it.