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Joined 1 year ago
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Cake day: June 10th, 2023

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  • I’m a millennial but I grew up with Macs which mostly just worked, I don’t remember having to do much troubleshooting as a kid.

    But for me it was more that there was nothing else to do. You got bored, and messed around with and explored the computer, figuring out what you could make it do. Even once we got internet, it was dialup, so you got online for a bit, checked some things, downloaded some shareware, then disconnected and were stuck with whatever was on the computer again to mess with.

    These days the kids have a never-ending social media feed, they have no reason to ever be bored again.












  • 90% of people calling support lines are due to questions that are in the top 10 ten on the FAQ. They’re just the type of people who don’t like reading and just want a social answer. The same kind of people who get told “just do a search, this is asked weekly” on Reddit.

    If there was a way to direct the “I just need a FAQ that I don’t need to read myself” people to an LLM and the “something is actually broken I need real help” to people, that would be ideal.