I got fired from a call centre on my first day because nerves got the better of me.
We were on a very strict schedule for taking breaks and making outbound phonecalls. I stumbled my way through a few calls until my break time (we started late in the day to help ease us in). When I came back, I delayed for about 5 minutes because my nerves were shot. Stumbled through another 3-4 calls and then my supervisor came up and told me to grab my stuff and follow him.
He took me down to the managers office where I was ripped into for taking too long on my break. I admitted to this, saying that I was nervous. He also accused me of not even greeting people on a few occasions and failing to say the important part about calls being recorded. I found it incredulous that I would forget to even say hi to a person, but I genuinely couldn’t remember so I couldn’t really argue with it.
I was fired there and then. Had to give my pass back and leave the building immediately. I was stunned when it happened, but I quickly got over it and realised that it would have been a really shit place to work anyway. I wasn’t even given a second chance or the benefit of the doubt.
That manager fired me believing that my actions were malicious and that I was lazy, he didn’t believe that I was a nervous teenager who made genuine mistakes. That was the part that pissed me off.
This particular company no longer exists so I guess that makes me feel somewhat vindicated! They folded around 2017 which was a few years after I was there.
Nope, I should have clarified that I got fired on my first day of actually going live on the phones. Prior to that, me and the group of new people I was placed in got 2 weeks of training. For whatever reason, I struggled with it and never fully got to grips with what they were expecting of us.
In my defence though, I did warn the supervisor that I wasn’t feeling confident or ready to get started. He was one of those cringe overenthusiastic supervisors who was all about pizza parties and “smashing our goals”. He insisted that I would be fine. I really wasn’t lol
I got fired from a call centre on my first day because nerves got the better of me.
We were on a very strict schedule for taking breaks and making outbound phonecalls. I stumbled my way through a few calls until my break time (we started late in the day to help ease us in). When I came back, I delayed for about 5 minutes because my nerves were shot. Stumbled through another 3-4 calls and then my supervisor came up and told me to grab my stuff and follow him.
He took me down to the managers office where I was ripped into for taking too long on my break. I admitted to this, saying that I was nervous. He also accused me of not even greeting people on a few occasions and failing to say the important part about calls being recorded. I found it incredulous that I would forget to even say hi to a person, but I genuinely couldn’t remember so I couldn’t really argue with it.
I was fired there and then. Had to give my pass back and leave the building immediately. I was stunned when it happened, but I quickly got over it and realised that it would have been a really shit place to work anyway. I wasn’t even given a second chance or the benefit of the doubt.
That manager fired me believing that my actions were malicious and that I was lazy, he didn’t believe that I was a nervous teenager who made genuine mistakes. That was the part that pissed me off.
The fact that he took time to rip into a new employee on their first day rather than just fire you says more about them than you
This particular company no longer exists so I guess that makes me feel somewhat vindicated! They folded around 2017 which was a few years after I was there.
They put you on the phones live on day 1? That’s a “them” problem, not a “you” problem.
Nope, I should have clarified that I got fired on my first day of actually going live on the phones. Prior to that, me and the group of new people I was placed in got 2 weeks of training. For whatever reason, I struggled with it and never fully got to grips with what they were expecting of us.
In my defence though, I did warn the supervisor that I wasn’t feeling confident or ready to get started. He was one of those cringe overenthusiastic supervisors who was all about pizza parties and “smashing our goals”. He insisted that I would be fine. I really wasn’t lol
You’d think after 2 weeks sunk cost they’d give you at least a couple days to settle into a routine.