Sony Japan has introduced a new customer harassment policy following widespread backlash toward its decision to stop producing physical game discs starting January 2028.

cross-posted from: https://lemmy.dbzer0.com/post/74920318

Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

  • Hideakikarate@sh.itjust.worksEnglish
    1·
    2 小时前

    Sony had better prepare themselves to have pretty quiet chats during their State of Plays, if the one from this morning was any indication. Walls of text that would make China blush wanting Destiny continued and making the displeasure of physical disc production cancelation known would probably fit under this new policy.