My favourite is being on hold for disability benefits when one of my symptoms is sound sensitivity which makes it hard to listen to music and they play shitty music really loud. And then intersperse it with messages that sound like somebody answering the phone but it’s just a message to say that I’m on hold (which is useful because I couldn’t tell that from the hold music and the fact I wasn’t talking to somebody) and that the call volume is unusually high and definitely not like this every day on purpose as a cynical ploy to disincentive people for applying for benefits because you can’t apply online where I live. And then they answer and you have a conversation, the whole point of which is to get them to send you a form to fill in online, but the call cuts out half way through and they don’t call you back so you have to go through the whole thing again but you can’t because the first wait has used up all your spoons for the day. I’m not angry, why d’you ask?
My favourite is being on hold for disability benefits when one of my symptoms is sound sensitivity which makes it hard to listen to music and they play shitty music really loud. And then intersperse it with messages that sound like somebody answering the phone but it’s just a message to say that I’m on hold (which is useful because I couldn’t tell that from the hold music and the fact I wasn’t talking to somebody) and that the call volume is unusually high and definitely not like this every day on purpose as a cynical ploy to disincentive people for applying for benefits because you can’t apply online where I live. And then they answer and you have a conversation, the whole point of which is to get them to send you a form to fill in online, but the call cuts out half way through and they don’t call you back so you have to go through the whole thing again but you can’t because the first wait has used up all your spoons for the day. I’m not angry, why d’you ask?
Maybe just the occasional beep would be fine.