Something I can zone out of, and no talking, so when someone does finally answer it’ll get my attention again. If you can’t/won’t staff your call centres appropriately the least you can do is let me do other things while I wait.
Also this thread reminded of this:
boy. it really depends on the music and I think the problem is having music that most people will be fine with. I mean I would like music I like but I think the safest music to play that will be the least annoying to the least amount of people is classical music. That being said I like it to interupt it to say informative thing like were you are in the queue.
Your random piece of useless trivia for the day: If you call Speed Queen (slash Alliance, the laundry machine people) their hold music is the map theme from Chrono Trigger on the SNES, specifically the one from 600 AD. It’s obviously a rearrangement rather than the original chiptune, but I can’t put my finger on whether or not it’s a specific track lifted from OC Remixes, or what. Either way, I’m positive Yasunori Mitsuda isn’t getting any royalties for this one.
Don’t just take my word for it. Give them a ring.
Definitely music, no matter how bad. I know call centers are intentionally understaffed so I will be waiting a long time (and they hope I’ll give up). Ill be putting my phone down and on speaker: I need something that reminds me the call is still there but is audibly distinct from a voice so I notice when they pick up
Not all call centres, actually as there are only 3 of us are we even a call centre? But my job involves providing phone support and there is almost never a hold queue.
Nothing is the worst option as you don’t know if anything is actually happening.
The voice interrupts are annoying as hell more so when trying to direct you away from the call to the web platform that just told me to call because its too complex.
Music or radio is fine. As long as its not Opus No.1 or terrible chip tune.
The best hold music I heared was 2009ish IBM hold music, light jazz with no voice interrupts.I spent some time on the VA’s phone lines while caring for my dad, and kind of grew to like Opus No. 1. There are far worse default options out there. More importantly, I prefer the necessary interruption to let me know I’m still on hold and they’re going to come back to me not be every 20 seconds, and not be at a volume twice as loud as everything else.
I really hate nothing at all. I’ve been hung up on before and didn’t realize it for a minute until I looked at my phone. Why don’t smartphones have that old disconnect sound that landlines would do? Maybe some do.
Also not a fan of the piped in radio music that apparently is being picked up under a bridge, so it’s a faded volume and keeps going in and out. Usually the music isn’t bad, but can we tune it in better?
i want to not hear that i can use the website yo resolve my issue because i am only calling because the website is unusable trash
VMware?
You are currently Caller #5 waiting to speak with a representative. Thank you for your patience…
You are currently Caller #2 waiting to speak with a representative. Thank you for your patience…
3 customers just threw away their phones rather than listen to that.
This is the only acceptable answer. https://www.last.fm/music/Michael+Haggins/_/Daybreak
Sometimes if you yell profanities into the phone they bump you up in the queue… Or it makes time go by faster.
The N64 GoldenEye watch theme.
But would it ruin it after a long wait?
Edit: Just started listening to a 30min version. Not ruined.
I despise the music just because they always play it at the highest possible volume. I have to turn it down to the lowest point in my telephone, to be able to endure it at all. Then when a human voice appears, I hardly hear it.
Nothing
My favourite is being on hold for disability benefits when one of my symptoms is sound sensitivity which makes it hard to listen to music and they play shitty music really loud. And then intersperse it with messages that sound like somebody answering the phone but it’s just a message to say that I’m on hold (which is useful because I couldn’t tell that from the hold music and the fact I wasn’t talking to somebody) and that the call volume is unusually high and definitely not like this every day on purpose as a cynical ploy to disincentive people for applying for benefits because you can’t apply online where I live. And then they answer and you have a conversation, the whole point of which is to get them to send you a form to fill in online, but the call cuts out half way through and they don’t call you back so you have to go through the whole thing again but you can’t because the first wait has used up all your spoons for the day. I’m not angry, why d’you ask?
Maybe just the occasional beep would be fine.
a scream that increases in volume the closer i am to the front of the queue
If they put on some goldeneye 007 n64 music tracks, it would be perfect.
