Definitely music, no matter how bad. I know call centers are intentionally understaffed so I will be waiting a long time (and they hope I’ll give up). Ill be putting my phone down and on speaker: I need something that reminds me the call is still there but is audibly distinct from a voice so I notice when they pick up
Not all call centres, actually as there are only 3 of us are we even a call centre? But my job involves providing phone support and there is almost never a hold queue.
Definitely music, no matter how bad. I know call centers are intentionally understaffed so I will be waiting a long time (and they hope I’ll give up). Ill be putting my phone down and on speaker: I need something that reminds me the call is still there but is audibly distinct from a voice so I notice when they pick up
Not all call centres, actually as there are only 3 of us are we even a call centre? But my job involves providing phone support and there is almost never a hold queue.