I started getting emails (that went straight to spam) about my account having changes made. I haven’t used it in forever and ignored the first one. As soon as they started coming in Chinese I knew it was comprised. I reset the password but could not login because I couldn’t answer (or reset) the security questions, which were now all in Chinese

Called in at 8:50, got a useless run around from the AI gatekeeper, until it apologized at 9:02 that all the real people were off shift and to call back tomorrow.

Fuck Apple.

  • JonEFive@piefed.socialEnglish
    31·
    3 hours ago

    So Apple isn’t contributing to this problem? Because it sounds like an Apple problem to me. Just because other companies are doing it, that doesn’t absolve Apple from their bad behavior.

    And if they didn’t want to accept calls at 8:55 pm, they’d have the cutoff be 8:30. As someone who has worked in support quite a lot, sometimes you get a call right before the end of your shift. It sucks, but it’s part of the job.