I started getting emails (that went straight to spam) about my account having changes made. I haven’t used it in forever and ignored the first one. As soon as they started coming in Chinese I knew it was comprised. I reset the password but could not login because I couldn’t answer (or reset) the security questions, which were now all in Chinese
Called in at 8:50, got a useless run around from the AI gatekeeper, until it apologized at 9:02 that all the real people were off shift and to call back tomorrow.
Fuck Apple.
I can answer the question for you now. Apple doesn’t have the ability to change your password, update your 2FA phone number, or in your case because the account must have been created 10+ years ago and never updated to 2 factor which I believe is required on near every Apple device, they cant change your security questions eirher. The account is likely lost for good if you can’t go to iforgot.apple.com and get the reset information correct/kick off an account recovery. If you have an apple device the easiest/quickest solution is going to the Apple support app, clicking reset password, choose help someone else as you are likely signed in with another account, and enter your info there. If 2 factor is on, it should ask to confirm the phone number on the account, send you a code, if you get that right it may ask for your passcode you used on an Apple device previously (like 4 or 6 digit pin). If you get that right… you can change the password then and there, if you don’t have the phone number… The account recovery option it presents is your only option.
I figured that you can bypass the AI stone wall by saying something about law or legal action.
Apple has an actual legal department so that may not work you might just get not tech support.
Although if it took that long using their legal department as a “transfer me to a person” dialogue might be faster.
TALK TO A PERSON 0000000
I read about a trick that used to bypass the old systems that used voice recognition to have you navigate a phone menu system, if you started cursing it out, it would transfer you to a human directly.
Sadly, that trick doesn’t work as often as it used to.
I hate those things SO MUCH on phone calls.
AGENT AGENT AGENT GET ME A FUCKING AGENT AGENT AGENT AGENT AGENT.
I just keep screaming agent at it.
“Sorry we are having such a problem connecting you. Goodbye!”
gives you an AI Agent
This is a modern corporation issue, not an Apple issue. Misattributing your frustrations is very on-brand for an Apple customer.
I’m glad you didn’t get to hold a customer support agent hostage 5 minutes before they were going to out
So you’re saying you can’t criticize a corporation for doing something if other corporations are doing it, too?
Misattributing your frustrations is very on-brand for an Apple customer.
Insane thing to say when Apple customers are more likely to vehemently defend the corporation than assume they’re in any way at fault. Ya know, like you’re doing now.
I don’t know what kind of disease causes you to read my comment as a defense of Apple, but I hope you get better
It’s really funny that you think I misread your comment while having clearly misread my comment lol
I didn’t say that you were defending apple. I said apple fanboys defend apple by shifting blame away from them so your dig didn’t make sense. And you’re shifting blame away from a single corporation because “well, everyone else is doing it!”
So Apple isn’t contributing to this problem? Because it sounds like an Apple problem to me. Just because other companies are doing it, that doesn’t absolve Apple from their bad behavior.
And if they didn’t want to accept calls at 8:55 pm, they’d have the cutoff be 8:30. As someone who has worked in support quite a lot, sometimes you get a call right before the end of your shift. It sucks, but it’s part of the job.
