To play devils advocate, my guess might be that consumers will have to schedule to return hardware or something. But honestly, it’s just so they can bully people when they try to cancel.
The article says, people might accidentally cancel their whole package when they only mean to cancel a single item, or they might cancel a single item and not realize it loses them a bundle discount.
Gosh, maybe the people designing the web UI for the cancellation process for their employer should make it clear exactly what the customer is cancelling so they’re not going to make that mistake.
What consequences don’t I understand? Like not having cable?
To play devils advocate, my guess might be that consumers will have to schedule to return hardware or something. But honestly, it’s just so they can bully people when they try to cancel.
Yeah, it wouldn’t be hard to just charge for the hardware if it isn’t returned.
Shit, Comcast has a pretty decent change of charging you for the hardware even if you do return it.
Lol
The article says, people might accidentally cancel their whole package when they only mean to cancel a single item, or they might cancel a single item and not realize it loses them a bundle discount.
Gosh, maybe the people designing the web UI for the cancellation process for their employer should make it clear exactly what the customer is cancelling so they’re not going to make that mistake.
Dunno, sounds hard… what if we just don’t let em cancel?
Charge them a service fee as well for using the agents, even if they are automated