I mean, he’s not wrong that the app wasn’t ready. Which begs the question why they didn’t un-roll-it-out. >.>
Whoever the fuck thought a massive regression for every single customer was the perfect thing to deploy with no option for rollback needs to stop working in software.
This isn’t a software problem. It’s a capitalism problem.
It should be straight up illegal to remove pre-existing functionality from a device, regardless of whether that is present in software or hardware. If you release it on a stable channel, if you advertise it as a feature of a device, you support it for the life of the device. You can test beta features via an entirely separate beta app, but once the feature becomes stable you don’t have a choice anymore. Once you stop supporting the hardware or software, you are required to open source everything required for consumers — as well as any competitor — to pickup where you left off and continue development.
If you release it on a stable channel, if you advertise it as a feature of a device, you support it for the life of the device.
And when support ends you must provide everything necessary for users to have absolute control over the hardware themselves. “Unsupported so it’s trash” is nonsense.
Once you stop supporting the hardware or software, you are required to open source everything required for consumers — as well as any competitor — to pickup where you left off and continue development.
Does this not cover that??
You can open source everything and it doesn’t matter if you don’t provide the keys to unlock it.
You’re going to have to proactively provide tools for users to unlock their devices completely.
But there’s no future profit for Sonos in them providing the ability for us to play music we already own from our own library.
Sorry. I forgot human civilization is structured around what is profitable for the individual for a fraction of a lifetime, instead of what optimizes the quality of life, usage of resources, and long term survivability of our species for millennia. My bad.
You don’t even need demand eternal support. Just say that if manufacturers want their product to expire like milk, then they can damn well print an expiry date on the package, too.
How would "“Will cease functioning on <x>” affect consumer purchasing decisions?
There was an unofficial option for rollback - I’m on Android so I went to apkmirror and downloaded the last good version and turned off auto update. This worked for a while, but then they forced me to update - it literally said I had to update to continue using. I’ve seen someone say this wasn’t actually a forced update, but rather keeping all the parts of your network in sync. I have one Sonos device and my phone is the only things that connects to it??
And that is why we don’t buy things that depend on proprietary apps and/or cloud connectivity. Can’t break my shit if it’s local only.
Did you also disable FW updates on the hardware? I’m still running the old version because they nuked Subsonic support. There’s a banner at the top remind me there’s an update, but it’s not forcing anything.
No, I didn’t.
10$ food coupons when?
Pffft food coupons. It’s $5 off the purchase of your next device within 15 days of issue.
Audio is one of the easiest if not THE easiest to do wirelessly. Why ANYONE would use this proprietary bullshit is beyond me. I’m looking at my girlfriends Sonos that we never use anymore once I put a shitty sound-bar on the theater TV which sounds better, and we can chromecast anything we want to it or just flip to the HTPC and use it like a computer.
Eat billionaires. Fuck corporations. Open. Source. Everything!
Amen
Wait they made an even worse one?
Yep. It’s impressive, tbh.
It’s a company that was one of the first to get into “smart xyz” at all, scored big, and since then has shown that they have absolutely not a single clue how to do smart home appliances.
They literally wasted all the effort trying to do patent trolling for years, and now their own lineup sucks sick. Who would have expected that
That’s the worst part, back when they were new, at least Sonos had a cool USP. Nowadays others do remote access and smart speakers too, and Sonos is still overpriced, still mediocre hardware, and now doesn’t even have a nicely integrated all-in-one-app any more.
Kind of just the reality of corporate America. Live long enough until you become a villain
It’s easier for me to control my Sonos devices through Home Assistant and dashboards I’ve created, rather than using the Sonos app itself. It’s like they hired some McKinsey consultants to make the app as useless as it can be.
I hate it, and I play music on my tiny Home Mini more often, just to avoid the app.
Crowdstrike CEO: Did it crash the phone?
Here’s a $10 Ubereats coupon.
Too little, too late. For first month the app was unusable. It took forever to play the music and when it finally got played the missing features made the experience at best mediocre
I’m not going to stick with Sonos. I have already started lookingfosr a replacement. Audio Pro looks pretty good.
Same. For me the final straw was when it started desynchronising from actual progress when playing podcasts, which means every time I pause and resume I’m somewhere else I the episode.
Sonos speakers sound great but their app was/is/forever will be hot garbage.
You may want to reevaluate your views. For the price there always were much better sounding options. Their main selling point is supposed to be convenience, but with all the software glitches it does not seem like they have it anymore.
I personally don’t own one. I work a couple of shifts at a bar that does though, so I’m forced to interact with it. Personally I would never buy or recommend one.
But in my interaction with the speaker it sounds good, the app just never works. It’s clunky and not user friendly.
Haven’t they been trying to roll out their new app for like 4 years now?
Every Sonos app sucks. It’s just one of those facts of life.
Why can’t they just fix the simple bug of having to open the app ,close it down, then reopen it just to connect to your setup? A simple ‘wait’ line of code would do wonders.
I’m lucky that I only have Gen1 products. I kept getting hit with “well don’t you want new features?” And I’m thinking to myself “what features?” This does everything I want. Plays local music, integrates with streaming services, syncs between multiple devices throughout the house.
And it’s a good thing I can’t upgrade after seeing this whole mess.
Hey why don’t we lay off the production people then claim we made a bunch of profit?
Ridiculous pay package pleeze.
I thought I lost my Sonos integration with my music source. In fact it was just an update to the app and I don’t know how to navigate that… or maybe the new app just removed the integration
It’s still in the app, but the app just really sucks to use.
