• Zak@lemmy.worldOP
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    9 days ago

    In most situations, even that is giving too much power to the manufacturer. It’s fair for them to flash the original software as part of any diagnostic or service process, but not fair to refuse to repair or replace a product that actually has a hardware defect just because the owner put different software on it.

    • WhyJiffie@sh.itjust.works
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      9 days ago

      It’s fair for them to flash the original software as part of any diagnostic or service process

      only fair if it does not come with any data loss. so basically not actually fair

      • just_another_person@lemmy.world
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        9 days ago

        Software can easily harm the actual device, so locking it to prevent that from happening in a warranty situation doesn’t seem super off-base to me.

        • Zak@lemmy.worldOP
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          9 days ago

          So can installing a faulty third-party cooling fan, but in the USA, the law requires the warranty provider to prove the fault was caused by improper maintenance or defects in third-party components.