A “longtime” Hertz customer says he is “done” with the car rental company after he claimed that the AI-powered damage detection system improperly flagged a nonexistent mark on the vehicle — even though video that he filmed immediately afterward appeared to back up his claim.
When angry customers sought to dispute the claim, they were unable to immediately reach a customer service rep.
“The link they send you does NOT allow you to submit a dispute. Calling customer support? Useless. They said they can’t do anything, even when I told them I have clear video evidence of the car being undamaged at the exact time the damage was claimed,” one customer said.
I use rental cars at work all the time and Herz has pissed me off so much that I simply refuse to use them, even if my employer is paying.
In fact, most rental car companies have pissed me off… But SIXXT has pissed me off the least, and at times they’ve even managed to pleasantly surprise me.
When i travelled a lot domestically for work i also found sixxt to be the least hassle
+1 for Sixxt. Also I recently tried Turo for the 1st time, it was great. It does take longer to return the car though because you gotta take a bunch of pics of the car through the app. You can get more interesting cars at better prices though.
might as well pay for local taxis, uber/lfyt or rideshares instead of this mess, even if they arnt that great.
I’m not gonna sit in a taxi for five hours straight.