If you want them to really like you you’ve got to list the steps you’ve already attempted and screenshot any error messages you get.
Don’t just say you got an error message, actually tell us what it was.
The number of times I get to tickets which claim up and down that there is some major fault, only for the error message to turn out to be that they didn’t enter the correct password cannot be counted.
Yes sir, I do that. I’m on both sides of these requests as I admin some of the financial software, sometimes can fix things before having to involve IT.
And to purplemonkeymad’s point, OMG I don’t know who writes Microsoft’s error messages but they are nonsense.
If you want them to really like you you’ve got to list the steps you’ve already attempted and screenshot any error messages you get.
Don’t just say you got an error message, actually tell us what it was.
The number of times I get to tickets which claim up and down that there is some major fault, only for the error message to turn out to be that they didn’t enter the correct password cannot be counted.
Yes sir, I do that. I’m on both sides of these requests as I admin some of the financial software, sometimes can fix things before having to involve IT.
And to purplemonkeymad’s point, OMG I don’t know who writes Microsoft’s error messages but they are nonsense.
“The program has stopped working.”
Thanks.
This. I don’t care if the error message is completely useless, I just want to know what you are actually getting.