This response is not nearly enough in my book.

    • MutilationWave@lemmy.world
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      16 days ago

      I had heard of it but I don’t really watch YouTube. I watched that whole video and what a shitshow. I went straight to my wife and said we have to watch out that the kids don’t get caught up in this.

      We give an allowance to our young niece and nephew, who both game on PC sometimes, and it seems like this is exactly the kind of shit that would entice our nephew. He has my old PC and it’s really showing its age.

      This apology is bullshit.

    • stardust@lemmy.ca
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      17 days ago

      He is taking on the noble fight for consumers. Exposing them for the crooks they are.

  • TheFeatureCreature@lemmy.world
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    17 days ago

    Nah, fuck them. They thought they could get away with this predatory debt-trap system that was marketed at children and they are clearly salty that they got caught. Not to mention the whole idea of not even owning your own PC or the data within which would set a bad precedent for everyone everywhere.

    There are so many competitors in the industry NZXT operates in; it would be very easy to avoid ever buying their stuff again. And I intend to do just that. Get bankrupted, you pieces of shit.

  • sp3ctr4l@lemmy.zip
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    17 days ago

    Here at NZXT, we strive to deliver the best products and services to customers, but sometimes, we don’t fulfill that desire.

    Sure, we spent thousands upon thousands of man hours intentionally designing a pc rental service to rent out falsely advertised, subpar pcs, at stupendously high cost to you, our loyal customers…

    And sure, we’re only issuing this statement because we got caught, and even while apologizing, we are heavily qualifying our actions and emphasizing things we think we so well…

    But what is most important is that we want you to know:

  • NuXCOM_90Percent@lemmy.zip
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    17 days ago

    https://www.youtube.com/post/UgkxVO5Fp6lepwAP6lXZ4z_SuxmDypXfhgj8

    NZXT has posted a statement which not only misrepresents facts, but distorts the reality of their predatory rental computer program. The statement ignores major points and introduces several new concerns. GamersNexus has become aware of deeper elements connected to this story that GN has begun independently investigating. While we will put together coverage of NZXT’s inadequate and manipulative response in short order, we are also actively beginning work on a longer form investigation that could take weeks or months to finalize, depending on the depth of the rabbit hole. We will have more for you as it becomes available, starting with a deconstruction of NZXT’s statement.

  • wirelesswire@lemmy.zip
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    17 days ago

    I don’t really buy youtuber merch, but I bought a couple things from GN after their investigative work with the latest Asus warranty debacle. Excellent channel and Steve and crew deserve all the support they can get.

    • Uninvited Guest@lemmy.ca
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      17 days ago

      I looked at ordering a soldering mat to support them, but couldn’t justify $50 when aliexpress was selling them for $3.

      • JTskulk@lemmy.world
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        17 days ago

        AliExpress will somehow find a way to ship you a mat that doesn’t work after waiting 2 months for it to arrive.

        • Uninvited Guest@lemmy.ca
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          16 days ago

          Biodegradable silicone would be kinda cool.

          That said, the 2 months wait and uncertainty of products seems to be a thing of the past (based on the things I purchase, not like I’m ordering skinny jeans), as most stuff arrives in 2 weeks and hasn’t made it to the trash.

          Though Canada Post being on strike is likely to bugger that up.

          [Edit] I stand corrected - AliExpress packages just came through, ordered 10 days ago.

      • keyez@lemmy.world
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        16 days ago

        I have both sets of the coasters on the GN store, the rubber ones and they’re the best coasters I’ve had since they’re flexible and washable, highly recommend them

  • rtxn@lemmy.world
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    17 days ago

    Oh, I don’t think they messed up at all. I think it was intentional and calculated. Business decisions don’t just materialize out of happenstance, they are written, proposed, and approved by multiple people. They came up with and implemented the pricing and the bait-and-switching of components. Their lawyers wrote, reviewed, and approved the contract. Their public relations personnel came up with the untrue statements that should be said in sponsored videos. And now that the shift has left the ass, the CEO wants to pretend it was all a mistake? Fuck off.

    • BearOfaTime@lemm.ee
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      17 days ago

      Their lawyers wrote, reviewed, and approved the contract.

      This is what most people, who’ve never worked for a large business, never seem to get.

      As an employee I can never say anything about my company unless I want to be fired. For people farther up the chain who have responsibility for making public statements, everything is first vetted by the legal team.

      Hell, at times we peons are given stock responses to give to certain questions.

    • MutilationWave@lemmy.world
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      16 days ago

      Renting most things long term is dumb as fuck, yet Rent-A-Center is a thing. Technically they do rent to own, but they will set you up with a whole shitty bachelor pad. $10 a month for the table, 20 for the couch, and only 50 for the TV. Over a five year loan. They will and do repo shit and rent it to the next dumbass. Quick what’s 50 times 12 times 5? Doesn’t matter I have a shitty big screen for only fifty bucks!

      • catloaf@lemm.ee
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        16 days ago

        Even if it works out to spending $3000 on the end, that’s still only $80/month, and their demographic is people living paycheck to paycheck who don’t have the few hundred at any one time to buy the stuff outright.

        • MutilationWave@lemmy.world
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          16 days ago

          Yeah $3000 for a $600 TV. Just like in the gamers Nexus video, you’d be better off buying it on a credit card.

  • hperrin@lemmy.world
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    17 days ago

    Nah, I think this should tank them as a company. Once a scammer, always a scammer.

  • OsrsNeedsF2P@lemmy.ml
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    17 days ago

    the availability of different components requires specification changes, sometimes in real-time. In fact, customers may experience a free upgrade based on changing inventory levels.

    They couldn’t help but try and make “getting randomized components” sound like a good thing