Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”
Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.
My initial read of the headline was that Sony would now make it a policy to harass its customers that do not agree with the new plans…
Well, yes, but actually yes.
Same! I got to the third paragraph of the article before understanding they were not planning to harass their customers (or at least not in new ways…)
Isn’t that what they announced when deciding future titles won’t be on discs? I thought that was them plainly telling us, “we will be harassing the consumers of our products going forward”.
This is just the follow up where they’re saying “we won’t let you harass us back, because we are a big scary powerful corporation, and you are just a weak small individual.”
Nothing we can do about it, so long as the deathcult idiots support them.
If only we had our own FOSS only planet.
Me too. But also isn’t that what they have been doing these past months.
Has Sony just dared it’s entire customer base to take part in a forced boycott?
The equivalent of somebody getting themselves barred from a pub/bookies/casino because they know that they can’t do it on their own.
They say Microsoft and Xbox start to take a tumble and said to themselves “How badly can we fuck ourselves too?”
They won’t do it. Gta is coming out. They are too cucked.
I’m in! As long as I don’t have to get rid of my psx, PSP, ps2, ps3, and ps4. I promise not to give them another dime, or use any of their shitty online services… Though to be honest I started boycotting them about the time the first Destiny expansion was launched.
They want to go all digital but can’t withstand cyber bullying. Weakness disgusts me!
But people visiting their offices isn’t cyber bullying! It’s happening physically - the thing they’re trying to get rid off. It’s just consequential!
We made a bad decision and people got upset.
The problem according to Sony: the people.
Get bent Sony, you put your front line workers through this bullshit, you don’t get to cry foul. How fucking stupid.
Like 95% of this I agree with. Don’t harass support people who have no decision making on this and are just trying to make a living.
But
unreasonable demands for compensation or apologies
Fucking really? Asking for refunds is bad now?
Nothing more offensive to a capitalist than trying to get your money back
Or apologizing. Can’t have that anymore either.
Japanese companies in particular are complete cocks when it comes to refunds. That’s why Nintendo and Sony will just outright ban you forever if you do a chargeback. Nintendo will then give you one final chance, even if you were hacked. Not sure if Sony does. Similarly it’s probably related to Playstation removing Cyberpunk for sale entirely when CD said to just refund it.
Most compamies in my country will also have beef with you over that and I’m european. It’s more american thing with chargebacks IIRC. Most of folk here simply contact customer service/support and talk things out, more often than not getting a refund.
“Talk things out?” What, like with a person?
That’s why Americans lean on chargebacks.
I mean, id ban you from my store on every platform if you do a chargeback. Do you now how rare that is? Do you know how expensive it is? Sure fuck sony but i get why they do it.
Maybe Sony shouldn’t suck if they don’t want chargebacks. Pretty easy to avoid them
I mean they are the customer facing entity of the company. Of course they are going to get angry customers calling in and voicing their grievances because of the actions of Sony.
And that’s why they employ the cheapest labor to deal with it, it’s just a front, they don’t give a shit. What can the support staff do? Not much, I’d wager, and I’d wager that that shit rightfully would piss some customers off.
They’re literally employed as an abuse filter.
AI chat assistant incoming in 3…2…1…
It’s perfectly reasonable too
Anything but walking back the physical disc decision
Anything but doing the right thing because money
Seems like at this point bringing back physical discs would be the money making decision
Long-term, yes, but you’re dealing with short term managers who DGAF about long-term issues, they’ll be long gone with their bonuses, leaving this shit for other people to resolve
Ah, yes. Desperately falling back on making a tone argument of all things is a sure fire indicator that somebody doesn’t have a single leg left to stand on. Sony’s decades-long pattern of behavior does not put them in a position to be able to enjoy that luxury.
In other words: Get the fuck outta here with that.
IDK, some of those demands are absolutely reasonable. Nobody should be making threats or visiting their facilities.
Just stop buying products connected to Sony. I did when they did the helldivers account thing back in the day. That’s why I never played helldivers, actually.
Protesting outside facilities should be allowed. Though honestly pointless, just give them what they want and leave their ecosystem
So unjapanese.
Looks like I bought my last PS5 game a few weeks ago. FUCK OFF SONY
I learned my lesson with the PS3, what took you so long?
I’ve been boycotting Sony since the Rootkit Scandal, what took you so long?
I forgot about that! Yet another good reason.
Same here. Although i did buy and enjoy Days Gone on PC.
Days Gone on PC
I liked it too, but I liked it even better after the simple mod to make it first person. Which I don’t think a PS5 could go.
The last game I bought was Ghost of Yotei. And as much as I really like most of Sony’s exclusive(?) IPs, they saw my money for the last time on that purchase.
At this point, and with the ridiculous PC parts prices, I guess I’ll just have to enjoy what I can on my steam deck, on a TV when possible with a wireless controller.
I’m not tossing my PS5 out the window any time soon, but this is it for Sony in my life. I think I have another 6 months on my yearly PS+ subscription, so, guess I’ll probably play GTA6 a couple of years from now. Oh well, there’s always books, going out and Lemmy.
You did not inform yourself. The “scandal” was already in full effect. Or do you just want to abuse employees without recourse?
Lol, tots… My goal in life is to abuse employees with wild abandon!
Have a job? Here’s some abuse!
Rable rable… Blurp blurp… DING DONG DING DONG!
This policy is against people who abuse employees. Not regular complaints.
That leaves only one available option for protest. I don’t think they want to funnel everyone into moving away from PlayStation entirely. Or maybe they do, maybe xbox infiltrated and is taking them down from the inside, wait, where’s my popcorn…
Moving away from Sony as much as possible. I may or may not use questionable websites to watch anime and movies. and I sold all my Sony stuff except a PS3 and Headphones, which will also be sold.
I dunno, maybe keep anything you can pirate on, right? Because that would hit them harder?
That’s good for some but usually these websites arise as soon as they go down. It also makes for a grey area since you don’t have the media on your hard drive. That’s why Sony tries so hard to shut them down and push their crunch hole subscription. I think they shot themselves in the foot already enough that just not buying their stuff is effective. The silent No Thank You approach is really effective pretty much for everything.
Sony is making it so easy for Xbox to take the crown again. I really hope Microsoft can follow through and don’t fuck it up, we need competition, not for Xbox to take themselves out of business and turn Playstation into a monopoly.
Megacorp jerks people around and gets all snowflakey when they jerk back
Easy Solution: Don’t buy anything from Sony! When the profit goes down sharholders get angry. And they can’t ignore them.
Do they even make good products anymore?
I mean besides PlayStation which they are trying to ruin 😅
I’ve lived with hardcore capital-G Gamers.
Simply not buying the game is never an option. May as well be trying to get smokers to boycott tobacco companies until they make their product cheaper. Good luck on holding out.
not buying means that other thing real homies do - one starts with P and the other with J
You never get everyone to boycott something. It just needs to be enough to make the investors get nervous.
Well, hell. Let’s all get banned by them so they have a real count of how many customers they are losing.
At least we own our Steam games, wait a minute…
I mean, not with Valve’s blessing, but we kinda own them thanks to Goldberg and friends
I’m so glad I never gave any serious amount of money to Sony, Microsoft or Nintendo.
Another reminder to ditch the remaining cloud services Is still have and switch to local and self-hosted alternatives.
