cross-posted from: https://lemmy.dbzer0.com/post/74920318
Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”
Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.
Leave it to Sony to come up with new and innovative ways to harass customers.
Don’t forget how they installed rootkits onto all their customers’ computers back in the 00’s via albums
You’re doing God’s work
Keep it up
“Customer Harrasment Policy”
One of the best post titles I have read in a long time.
Now hiring customer disservice representatives
Adversarial relations specialist.
That’s wild. So basically a user asking for compensation is treated as the same threat level as that user walking into their offices armed.
That “considered reasonable according to social norms” is REALLY open ended, too. That sounds a lot like the social norm they’ve been trying to push for “you won’t own anything and you’ll like it”.I mean, its clearly saying it only qualifies if it’s persistent, repeated and prolonged. They’re clearly talking about people harassing employees. Which isn’t cool. Im not gonna be buying a PS6 because of their decision to be digital only. But, harassing their employees over it is not the way to deal with this.
I hate the “digital” framing. Blu-Rays are digital media, there hasn’t been a medium carrying analog information that I know of since the laserdisc (yes, even audio CDs are digital)
What Sony wants is download-only titles, probably with some dumb online license check, but the latter could be had with physical discs as well, though it’d probably be an even worse look.
This. At some point this only bother the poors employees who have no say in the decision.
And also, it’s possible to say you’re unhappy without threats or insults.
“You dont have to worry about flock if you’re doing nothing wrong”
We all know this corporation wont be reasonable about these policy changes. Harassment is already illegal, so these changes are not about employees getting harassed.
What a way to piss away all that image building over two decades at least. They put so much effort in being at all the right events, the cool stuff.
Nintendo and Microsoft never were that good in this. Who would’ve thought they’d tear it all down themselves.
What a time to be alive.
The fuck around era is truly in full swing these days.
unreasonable demands for apologies
You’re gonna have to explain that one. How is demanding an apology unreasonable? I think you just dug yourself deeper into the wrong side of this.
No way this doesn’t “Streisand Effect” the fuck out of them, nope a totally smart play by Sony
I’m so glad I jumped from the PlayStation wagon at the end of the PS4 cycle!
They continue to make things worse. As of now I’m not touching anything with the name Sony on it. May be a permanent decision.
Be careful, that sounds like a form of harassment and Sony may take action against you!
It’s time to stop being a Sony customer then. I mean, I’ve not bought a single PlayStation in my entire life so, that’s a start.
‘Member when Neil Druckmann and Sean Murray got personal death threats from Sony’s customers and Sony didn’t do shit. Hell Shuhei Yoshida even threw Murray under the bus for the PR hype disaster of No Man’s Sky during post release interviews instead of standing up for him even though Sony helped Hello Games in hyping the game.
Only now when Sony execs get threatened they do something.
This is such a Japanese business thing to do. I’m not even surprised. I understand the need to protect your employees, especially when Japan has a history of whackos damaging businesses that sometimes result in deaths, but this is going a bit far IMO. I think they could comply with Japan’s new law about worker protection without needing to go this route.
In Japan, laws have pretty much always been dictated by big businesses, just look at their defamation laws. Even if what you say is true, if it harms the company in any way, you will still be arrested and are basically guaranteed to lose a case in Japan for that.
I am interested to see if they try to implement this outside Japan. I mean, Japanese businesses almost always try to apply Japanese law outside Japan (most famously, Nintendo), but still interesting to see if it happens.
Sony had better prepare themselves to have pretty quiet chats during their State of Plays, if the one from this morning was any indication. Walls of text that would make China blush wanting Destiny continued and making the displeasure of physical disc production cancelation known would probably fit under this new policy.
Time to hoist the colors.
“I have now come to claim that satisfaction.”
I want to see Sony advertise a game where the female lead is blatantly doing lots of “finger pinch” emote in South Korea. Put the game on every single screen in Seoul. The results would be a thing of beauty.
I’m not sure I understand this reference.
What does the finger pinch means, in Korea?
Finger pinching is some very serious shit to Korean gamers.
searches
https://en.wikipedia.org/wiki/Finger_pinching_conspiracy_theory
The finger pinching conspiracy theory[b] is an antifeminist conspiracy theory that originated in South Korea. It claims that there is a deliberate plot to spread and promote misandry through symbolic hand gestures, and that radical feminist groups have propagated these hidden messages to humiliate men with small penises.
The conspiracy theory first gained prominence in May 2021 when convenience store chain GS25 published an advertisement with a hand gesture, which faced accusations of allegedly disparaging penises and aggrandizing the defunct fringe group Megalia. The company retracted it and issued an apology. Since then, numerous organizations were met with similar protests from theorists and announced apologies.
Despite contradictory claims and a general lack of evidence, the theory persists; notably in the video game industry, where Nexon led a public allegation against its collaborators. It is viewed as an online harassment tactic employed by antifeminist backlash movements. The theory has been a source of misinformation circulated by internet-based communities and news media.
