• MushuChupacabra@lemmy.world
    link
    fedilink
    English
    arrow-up
    199
    arrow-down
    4
    ·
    7 months ago

    For those of you contemplating ways of covering up the ads:

    This is the same airline that beat the shit out of that doctor because the airline overbooked the flight. For your own safety, do not cross this airline.

    • Eheran@lemmy.world
      link
      fedilink
      English
      arrow-up
      49
      arrow-down
      1
      ·
      7 months ago

      The Chicago Department of Aviation did that. The same way if the police ends up killing someone, it was not the person calling the police.

      • CaptDust@sh.itjust.works
        link
        fedilink
        English
        arrow-up
        34
        arrow-down
        1
        ·
        edit-2
        7 months ago

        United was booting passengers to make room for employee transfers though, the situation was shit before dept of aviation even got the call.

        • Lost_My_Mind@lemmy.world
          link
          fedilink
          English
          arrow-up
          11
          arrow-down
          7
          ·
          7 months ago

          Those employees could have stood. Frontier and Spirit give vouchers out when they intentionally overbook…which before the pandemic was everyday. If nobody takes the bait, they up the voucher value. For them it’s essentially monopoly money.

          If United couldn’t get anybody to bite at the vouchers, then the employees should have stood the whole flight. Instead, they beat a man who was not fighting back physically. He only insisted that he get to his patient. They LITERALLY dragged him off the plane. By his ankle, as he tried to grab onto anything he could.

        • Eheran@lemmy.world
          link
          fedilink
          English
          arrow-up
          4
          arrow-down
          2
          ·
          7 months ago

          Sure, but telling someone to leave their plane for some oddball reason is “only bad” not outright crazy like what happened then.

        • CaptDust@sh.itjust.works
          link
          fedilink
          English
          arrow-up
          78
          ·
          7 months ago

          “The incident is widely characterized by critics as an example of mishandled customer service.”

          Made me laugh, that’s putting it lightly…

        • restingboredface@sh.itjust.works
          link
          fedilink
          English
          arrow-up
          17
          ·
          7 months ago

          Holy shit what a ride that was.

          It’s clear from a lot of stories like this (severe customer mistreatment) that United employees are miserable people who hate their jobs but this is nuts. I hope Dr. Dao got a huge settlement from United.

          • HakFoo@lemmy.sdf.org
            link
            fedilink
            English
            arrow-up
            10
            ·
            7 months ago

            Is United Express actually United? I thought those tended to be a regional carrier using the name under license.

            I’d expect the labour friction to be still worse; I was peripherally involved with such a firm 20 years ago and know they had terrible problems with staff retention, mostly because they wouldn’t pay enough to retain people after they got fed up with the free-standby-flight privileges.

        • Seleni@lemmy.world
          link
          fedilink
          English
          arrow-up
          1
          ·
          7 months ago

          Wow. Even Trump thought they went too far. Damn.

          And the CEO who brushed that assault off ‘suffered’ a ‘delayed promotion’. Poor thing. For saying that stuff about anyone, let alone a customer, he should have been fired, no golden parachute.

          I think the doctor’s patients should have sued the airline too, since no doubt having their doctor pounded to a pulp caused them to miss their appointments.

    • conciselyverbose@sh.itjust.works
      link
      fedilink
      English
      arrow-up
      9
      ·
      7 months ago

      Overbooking should be a mandatory minimum compensation of the greater of 1000x the ticket price or $20k. It’s a truly fucked up practice to disrespect people’s time like that.