The race may already be lost, but still.
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I blame management metrics that punish anyone for getting less than 5-star reviews
In the US.
God, I literally was told by my manager at my first job to tell customers, when they got a random survey, that anything less than a 10 is a 0.
Japan does 5 star ratings proper.
That’s how you know you’re being setup for failure
“If you go a minute without making a mistake then you can go a lifetime without making a mistake.”
I don’t know why, but that gave me a similar visceral reaction to hearing “if you have time to lean, you have time to clean”
They both come from assholes wuth the same mindset.
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“No arms, no cookies.”
A three-star restaurant on Tabelog is life-changing cuisine. I’m not sure what you’d have to do to earn four, but it’s probably illegal.
Had to deal with similar surveys. Rating was 1-10, 8-9 was “just OK”, 10 was “your ratings better be here”, and anything 7 or lower was a serious issue.
That’s how our state scores conditions for learning surveys that factor into our school district “report cards.” I just flat out tell kids that I proctor for “if you ACTUALLY agree with the statement, choose strongly agree.” All other answers are scored as negative.
Germany (does it correctly) too. Although depending on us influence it depends.
Nevertheless I gave 5 stars to the management because they might find out.
Don’t care how many stars it is; if it’s like 4.5 stars out of 1000+ reviews, I’ll take it over something that’s 5 stars with 100 reviews.
There’s a math thing for that… I think?
I honestly didn’t know that! The more I know
What it is now:
- 5 stars = it was fine
- 5 stars plus glowing review = it was great
- 4 stars = it could have been better
- 1 star = terrible
- 1 star plus review = so terrible that I had to write something OR I’m a gigantic gaping asshole that likes to complain
“One star, the restaurant was fully booked and the hostess calmly explained that there was no room to seat me and my seventeen crying infants.”
“Three stars, the kitchen was actively on fire, a opossum was living in the cash register, and the server only spoke Norwegian, great Italian food though will be back next week.”
What I love is when it’s a one star with review and it’s some asinine shit they failed at or something like a missing piece from a 1000 piece puzzle.
Exactly! There just outstanding and crap. 1 or 5. Fuck those pinko neutralist., “non-binary” numbers inbetween. In your face, libtards!
I mean, this is a good idea, I’ll give it four stars.
⭐️⭐️⭐️⭐️
For hr or Uber or similar the scale is this:
5 stars = meh, expected experience
4 stars or lower = your employee literally tried to kill me
I usually save 4 stars for attempted kidnappings, its important to distinguish these things.
For real, the fact that the former is how people have started using the five start system is crazy. Uber driver has less than a 4.8 rating? Cancel that ride, he must be a monster.
ratings are not objective, no matter how hard we try we are not creatures of objectivity. when it comes to rating other people most of us want to be nice
The Internet is to blame for a lot of it. We have all these amalgumated ratings visible, and people want their review to impact that total score. The most impact they can have is putting a review at either extreme.
Every single person that I get requested to rate gets five stars plus a positive comment because fuck you gig economy.
This is the issue. I am more concerned about the real impact a rating has on a real person’s life than whether some future rider will be slightly bothered by a dirty floor mat.
I don’t think this is actually having the effect you think it does. The people running these things still need the same number of workers in total, so all you’re really doing is contributing to the effect that OP is describing, where the gig workers getting marked down becomes arbitrary and random rather than related to whether they do their job.
The way to protest gig work is not to do business with companies that use it.
I’ve worked at two call centers, both anything below a 5/4 as a 0
In theory, sure. However in the real world there is no escaping neither the ratings or the gig economy. Every single delivery company here does it. When it is possible to choose the delivery I pick the postal service. They too asking for ratings, but at least they have regular employees though some delivery points that are stores and kiosks have a suspiciously high rotation of staff. Not every vendor uses the postal service and sometimes the only option is to order from them or be without.
I don’t have any grandiose ideas of it having any effect, but I will not participate in rating the performance of my fellow humans that are service workers. They do the job to do the job and the job is not to suck up to me. And everybody has the right to have a bad day or whatever without some manager making it even worse.
Realistically it is better to support political parties that legislate wages and working conditions and such so that people working any jobs have a decent wage and are protected from abuse.
ratings systems are dehumanizing for employees while re-enforcing entitled consumerism for the public.
I wanna rate the managers.
This doesn’t work unless everybody agrees to use it
Correct.
With most things, like Ubers for example, there really is not a substantial dofference between an average job and an exceptional job. Like, sometimes someone really stands out as exceptional - but almost always, the one and only standard is “completed job without incident”. By giving your Uber driver 4/5 stars because they didn’t offer you bottled water or whatever, all you are doing is punishing some random person who did a perfectly fine job, possibly significantly impacting their ability to make money and pay their rent.
What should really happen is that these companies switch to a one star system. 1 star = completed job without major incidents. 0 stars = major incident.
We do net promoter scores, out of 10. 9 and 10 are positive, 6-8 are neutral, 1-5 are negative. We get scores like “Good job, no complaints, 5 points” or “Best service ever, but my internet went down, so I knocked it down to 8 points.”
This is literally just a 3-option ranking with extra steps.
fully agreed but trying to treat it any other way punishes the people at the bottom and does nothing to the people who set up and use the system
Sure.
However, assuming two exceptional employees rated consistently 7-10, there’s a measurable difference between an 8.2 and an 8.6.
The alternative is 3 vs. 3.
People also like to have options. Having a sad face, a neutral face and a smiley doesn’t really cut it for pretty much anything.
Having the option of 1 being “utter shit” and 4 being “bad but workable” seems like it has benefits.
The out of 10 is the worst. People rate okay at a 7 and good at 8
That is consistent with US grading scales where 70% is a C and 80% is a B.
It is stupid, but it tracks.
Wasted numbers that inflate the rating, no one uses 0 1 2 3 or even 4. bad is at 6 and horrible is 5
…and very good at a 9 and exceptional at a 10.
Sounds like a good scale to me. You need headroom for a really good experience.
It also allows a lot of room for bad experiences, which is important.
“They tried their best but failed” could be a 5. “This is a scam and I am lucky I wasn’t caught” could be a 1. “It was bad, plus they had a bad attitude” could be a 3.
Uh no because they rate bad at 6 and terrible at 5
I think old and current newgrounds rating give a pretty clear representation of what each star mean.
It’s old tho.
I feel old now.
No I had emotional bad time and so that means 1 star always 😡
It always seems like, for most people, the middle three stars might as well not exist. Was it acceptable? Five stars. Do I want to complain? One star. There is no in-between.
I have a very similar system only from a subjective personal angle:
- I hated it
- I didn’t like it
- It was fine
- I really liked it
- I loved it
So most get 3, some get 2 or 4, only the few special ones get 1 or 5.
