• squaresinger@lemmy.world
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    8 hours ago

    That’s the neat thing, they don’t.

    Marketing looks like it is there to make you buy products, but it’s a well-known fact that this doesn’t work, and online ads specifically allow performance measurements, and they show that it’s not worth the money.

    So what are ads actually there for then?

    First, remember that the thing that marketing departments are best at is marketing their own importance to company management. They are really good at convincing their companies that if they stop marketing, everything will collapse. So in this way, marketing is there to finance the marketing department, and everyone’s too scared to stop marketing, because if they do they will be seen as the biggest idiots ever.

    Second, marketing is there to provide a small revenue stream to the platform where you see the ads, but more importantly to punish you for not paying premium. Youtube makes you watch a shitton of ads, not because they care about whether you buy anything from the ads, but to punish you for not paying premium and to get you to do so. A premium customer brings in orders of magnitude more money than an ad-only customer.

    • WindyRebel@lemmy.world
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      7 hours ago

      They are really good at convincing their companies that if they stop marketing, everything will collapse.

      I hate that I’m going to defend marketing here, but if they do stop marketing then things will collapse (for many businesses). Do I like marketing, personally? No. That’s why I got out of marketing and am becoming an elementary school teacher to help others rather than spit propaganda but I digress…

      Marketing isn’t always about generating a sale. Many times its reach and brand recall. We’re a global and digital economy now, so reach is massively important for survival. Stopping marketing limits who is exposed to your brand and the repetition makes your company synonymous with a product.

      Why do we call tissues Kleenex? Why do we call cotton swabs a Qtip? Why do we call small sticky notepads Post-Its? Why do we call searching “Googling”? Why do we gravitate toward those brands even when cheaper and more generic options exist that are perfectly on par?

      Making those brands the prime thing you think of when you use a specific thing so that no one thinks of using something else even when they have money. You want people to mention your product or think about it even if they aren’t buying it.

      You’re drowning out the potential of your competition. That’s marketing, and if you stop then your competitor takes over or a small business won’t grow.

      • ssladam@lemmy.world
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        3 hours ago

        As an engineer who hated marketing, started my own business, which subsequently failed due to my lack of understanding for the importance and proper execution of the marketing mission… I now have a deep respect, and appreciation of a well-run marketing function.

      • boonhet@sopuli.xyz
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        3 hours ago

        Yeah, everyone knows Coca-Cola. Nobody immediately goes out to buy some when they see the ad with Santa Clause and whatever, but the brand recognition is conditioned into pretty much everyone so you notice it in the store when you’re thinking of grabbing a cool beverage from the fridge.

        It’s not even that good, but it’s the default.

      • ipkpjersi@lemmy.ml
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        5 hours ago

        Why do we gravitate toward those brands even when cheaper and more generic options exist that are perfectly on par?

        To be fair, there are plenty of people who specifically avoid those brands because they are more expensive and they know they can save money with cheaper alternatives, or because they can’t afford the name brand.

        With that said, there are some times where the name brand does actually provide a superior product.

      • squaresinger@lemmy.world
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        5 hours ago

        You’re drowning out the potential of your competition. That’s marketing, and if you stop then your competitor takes over or a small business won’t grow.

        Tbh, I don’t think it’s that powerful. I’ve been happily googling on DuckDuckGo for years, same as I have been using Post-its from all sorts of companies and in fact never from Post-it. I don’t think this brand is even available in my country.

        I’ve been using “Tixo” for “sticky tape” even though the Tixo brand went out of business around the time I was born.

        In fact, if a brand name becomes genericised, it loses its power. It stops being a brand and becomes a generic term for anything in that space.

        Brand recognition also goes the other way. You know, like when you see a McDonalds and you instinctively go “Ugh, these asshats who keep wasting my time with always the same ad over and over again when I try to watch a youtube video.”

        Intrusive ads don’t further positive brand recognition but instead cause brand fatigue.

      • nagaram@startrek.website
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        7 hours ago

        This video by Northridgefix always stuck with me because most of why his business grew is because he spent so much Google ads that he made enough money to then move to a strip mall by a major road all while making YouTube videos and taking mailed in work.

        He has another video looking for new employees because he had too much business.

    • SkunkWorkz@lemmy.world
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      7 hours ago

      Marketing is more than just advertising and promoting though. Marketing is an integral part of a business. If you research what your target audience likes, that’s marketing. Researching where you should sell your products, marketing. Focus group testing, marketing. What price you should sell, marketing. Even if a business doesn’t have a marketing department they still engage in marketing.

      • Zink@programming.dev
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        5 hours ago

        Yeah, it’s a very broad umbrella term.

        I’m an engineer on a team that designs new products and fixes old ones. I’m happy to joke about the advertising & sales departments being the dark side of marketing, but when it comes to creating a product that is useful for our end-users, other facets of marketing are absolutely essential. The ideal, after all, is to have whatever ticket I am working on be traceable back to a customer need.

        Heck, the product is pretty niche so even when I am chatting with our service technician about whatever crazy stuff customers are seeing & doing in the field, you could justify calling that marketing. It’s customer information making its way to future design decisions, even if that decision is actually being made by an engineer rather than the Product Manager.

    • melfie@lemy.lol
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      7 hours ago

      the thing that marketing departments are best at is marketing their own importance to company management

      That’s quite an interesting insight.

      • iglou@programming.dev
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        3 hours ago

        And a catchy one, but not really meaningful or correct.

        The whole comment showcases how little they know about running a business. Marketing works. But of course we the consumer don’t notice it works, because we think “Well I never click on an ad…” which also reflects on advertisement statistics.

        But that’s not the point of ads, at least not anymore. The point is you saw the brand. You saw what they do. Everytime you see the brand name or logo, everytime you see the product, your brain registers it. You might not realise it, but it does. And when the time comes you need a product like that, that’s where the value of marketing shows. Because you’ll browse, research, or whatever you do when you decide you need something. And you’ll see the brand, and you’ll see the name, and you’ll think “Hmm I’ve heard of them before” and immediately place them higher in your mind than a competitor with 0 ad budget.

        • melfie@lemy.lol
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          1 hour ago

          I’m sure it’s true that a lot of marketing departments are useless, but adept at marketing themselves. At the same time, you’re right that marketing also can and does work, and the marketing that works best is when you’re not even conscious of it. For example, most of us here are well-aware of the upcoming Steam Frame and Steam Machine. How so? Marketing. Most people here hate ads, but post a Valve press release about upcoming hardware and nobody here even cares that they’re being marketed to.